When do I need to pay by?
We ask all customers to try and pay for items or let us know how they will be paying for items within three days of ordering. If there is going to be a delay in payment then we will of course try to accommodate this. If we have not received payment within three days we will send you an e-mail reminder or give you a call to see if you wish to continue with your order. If we are unable to contact you we will cancel the order after four days, believing it is no longer required. We will happily re-place the order for you if this is not the case and the item is still in stock.
If you are aware that there will be a delay in us receiving payment please contact us on the above number or email info@Bristal.com to let us know and we will place your order on hold for up to five days.
What payment methods are available?
We offer a number of payment options for our customers.
We accept payments via most major credit/debit cards (excluding American Express) via our secure online ordering system , where are customer service team will be happy to help. Please note that for security reasons we will only dispatch items to the cardholder’s registered address.
We accept PayPal payments. Please make all payments to info@Bristal.com As a security measure we can only dispatch to the registered PayPal address.
We accept direct cash deposit or bank transfer as a payment option. We can post purchased items to any address if you are using this payment option. When making payment through bank transfer please call us or e-mail us to let us know you will be paying via this option, informing us if possible of when you expect payment to be made.
Our bank details can be found below:
Due to the large amount of transactions we process, please include a reference which is unique to you when making payment. It is ideal to use your own name and post code as from this we can easily identify your order.
Please be aware that we can only process and dispatch your order when the payment has shown and processed into our account.
What currencies can I pay in?
At present we can only accept payment in EURO (€). If you are purchasing outside the Spain your bank will automatically change your payment currency into sterling using their exchange rates.